Not everyone enjoys speaking up in a large group, so Jo followed the group workshops up with one-on-ones to ensure everyone had a voice. This patient approach meant that once the ideas phase was complete, project owners trusted Jo to support them in developing implementation plans. After which Jo encouraged them to lead sessions with the rest of the Northpoint team to share their plans.
This approach worked well because it empowered the senior team and gave other staff a chance to air their views before the strategy was finalised.
Not only did creating the time and space for people to listen to each other ensure sure everyone had a voice, it helped build a better understanding of pressures and allowed people to play to their strengths. Everyone’s contribution was valued.
Jo developed a toolkit and delivered a webinar alongside Northpoint managers to launch the new strategy. To help ensure the team remain on track, Jo also created project management tools to monitor progress and report to the board of trustees.
Results
- A strategy that’s owned by all staff
- Individuals (at every level) feel empowered and confident to deliver it
- Colleagues have an improved appreciation of other’s roles
- Detailed plans and tracking tools to retain focus and maintain good governance
